Refund policy

If you are not completely satisfied with your order, please contact us within 24 hours after receiving your delivery. Depending on the circumstances and when appropriate, we will either replace the product(s) you ordered or issue you a refund.

Once you receive your tracking information, please ensure that someone will be available to receive the delivery when it arrives. We will not be held responsible for orders that are delayed due to missed delivery, or theft from your premises. Should this occur, no refund will be issued.

If you have any questions or concerns, please email us at order@simplywestcoast.com.